PC Technician

By: Dusty Arlia
Published on January 4, 2012
Last Updated on Tuesday, July 14, 2015 at 12:11 PM
Total Updates: 3

Being a PC Technician is a very common mid-level position. When accepting these positions consider the pros and cons.

Pros:

  • These jobs are abundant and as a result are easier to get.
  • They are great for building experience. PC technicians are able to learn better hardware and software troubleshooting skills. You will be able to breeze through long processes as a result of repetition. An IT professional’s ability to troubleshoot a problem is one of the most important skill sets and is only mastered over time and experience.
  • You will be able to improve your customer service skills as you work with customers over the phone and in person.
  • Most PC technicians will be able to grow their knowledge in help desk software and ticketing systems.
  • Grow your experience in problem escalation and recognizing the severity of a problem. This relates to customers who have time sensitive situations.
  • Learn to work in a team environment.
  • While being a PC technician you will be able to move around more than a desk job. You might be asked to work out of a single building, multiple buildings, or even multiple locations.
  • The opportunity to grow is usually available. Common positions you can get promoted to include a higher tier tech position, lead technician, a trainer position, or a management position. There also is usually the opportunity to transfer into positions like network support and network engineer.
  • Learn about products for pc imaging, encryption, backups, and “freezing” (used in college lab environments, libraries, and anywhere else where public terminals are available).
  • PC technicians are generally given a lot of freedom and are less monitored than comparable help desk positions.

Cons:

  • If your PC technician position involves you doing work out of one location, then you will not have the opportunity to move around and get out of your repair location.
  • Multitasking can get challenging if you work in a high volume environment.
  • Most of the time you will be confide to a small repair space and the amount of computers you receive will limit your space even more.
  • Sometimes your company with not give you all the tools or the best tools to perform your job adequately. In a crunch, some techs bring in their own personal equipment and software. Some companies will reimburse you if you buy something needed for repairs that isn't already provided.
  • The tickets you document may be heavily scrutinized.
  • Expect situations where company policy is grey. When first starting your job, there will be a lot of communication with your superiors until you develop the knowledge and judgment skills that will allow you to work more independently.
  • Be prepared for customers to have an unrealistic turnaround time for repairs. They don’t see all the other customers you have to help.

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