Being a PC Technician is a very common mid-level position. When accepting these positions consider the pros and cons.
- These jobs are abundant and as a result are easier to get.
- They are great for building experience. PC technicians are able to learn better hardware and software troubleshooting skills. You will be able to breeze through long processes as a result of repetition. An IT professional’s ability to troubleshoot a problem is one of the most important skill sets and is only mastered over time and experience.
- You will be able to improve your customer service skills as you work with customers over the phone and in person.
- Most PC technicians will be able to grow their knowledge in help desk software and ticketing systems.
- Grow your experience in problem escalation and recognizing the severity of a problem. This relates to customers who have time sensitive situations.
- Learn to work in a team environment.
- While being a PC technician you will be able to move around more than a desk job. You might be asked to work out of a single building, multiple buildings, or even multiple locations.
- The opportunity to grow is usually available. Common positions you can get promoted to include a higher tier tech position, lead technician, a trainer position, or a management position. There also is usually the opportunity to transfer into positions like network support and network engineer.
- Learn about products for pc imaging, encryption, backups, and “freezing” (used in college lab environments, libraries, and anywhere else where public terminals are available).
- PC technicians are generally given a lot of freedom and are less monitored than comparable help desk positions.
- If your PC technician position involves you doing work out of one location, then you will not have the opportunity to move around and get out of your repair location.
- Multitasking can get challenging if you work in a high volume environment.
- Most of the time you will be confide to a small repair space and the amount of computers you receive will limit your space even more.
- Sometimes your company with not give you all the tools or the best tools to perform your job adequately. In a crunch, some techs bring in their own personal equipment and software. Some companies will reimburse you if you buy something needed for repairs that isn't already provided.
- The tickets you document may be heavily scrutinized.
- Expect situations where company policy is grey. When first starting your job, there will be a lot of communication with your superiors until you develop the knowledge and judgment skills that will allow you to work more independently.
- Be prepared for customers to have an unrealistic turnaround time for repairs. They don’t see all the other customers you have to help.